Relationships.

Posted on March 16, 2011. Filed under: Kris Hernandez, NMLS #501058 |

Do you know your banker by name? More importantly, do they know you by name? As banks get bigger, departments are ‘centralized’, automated systems are put into place, and employees are downsized. The savings are tremendous, but the true cost to the customer is the disappearance of high quality customer service.

It has been said that you really don’t need to go into a bank branch anymore—everything can be done automatically. This may be true, but who is there to help you set up your automatic accounts? Who is there to answer questions about new products or problems you are having with your debit card? Who is there to help you plan for the future, make sure your retirement at age 62 is on track? Denmark State Bank is there.

We want to have a banking ‘relationship’ with our customers. We want to know about you and your family. We want to work with you and help you become financially successful. We want to come in and patronize the business that you own. That’s hard to do if you are in a customer service center thousands of miles away.

Our focus is to take care of the customer, at the bank, their home, or their place of business. We are not locked into four walls. Our bank is wherever our customer is. We will answer our phone, call you back within 24 hours and help you find an answer to your question. That’s why Denmark State Bank is the bank where customers send their friends.

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